Privacy Policy — Click To Build

Last updated: 8 April 2026

1. Introduction

Click To Build is committed to protecting the personal information of everyone who interacts with us. This policy explains what information we collect, how we collect it, why we hold it, and what rights you have over it.

Click To Build is an Australian business operating under the laws of New South Wales, Australia. This policy is governed by those laws and by the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs).

By using our website or providing us with your personal information, you agree to the terms of this policy.

2. What Information We Collect

We collect the following categories of personal information:

Contact and enquiry information

First name and last name

Email address

Phone or mobile number

Business information

Number of staff (collected via our Meta lead generation forms)

Technical and usage information

IP address

Browser type and version

Pages visited on our website

Referring URL

Device type

Cookie identifiers and analytics data

We do not collect sensitive information as defined under the Privacy Act 1988 (Cth), such as health information, racial or ethnic origin, or financial account details, except where payment processing is required through our third-party payment provider.

3. How We Collect It

Website contact and enquiry forms
When you submit a form on clicktobuild.com.au, you provide us with your name, email address, and phone number.

Meta lead generation advertising
We run advertising on Facebook and Instagram. If you submit your details through a Meta lead form, we receive your first name, last name, email address, mobile number, and number of staff.

Cookies and tracking technologies
Our website uses cookies, tracking pixels, and analytics tools. These collect technical information about how you interact with our site. You can manage cookie preferences through your browser settings.

Direct communications
If you contact us by email, phone, or any other method, we may retain a record of that communication.

4. Why We Collect It

To respond to your enquiries and requests

To assess whether our products and services are suitable for your business

To deliver the services you have engaged us to provide

To send follow-up communications, including information about our products and services

To process payments and manage your subscription

To comply with our legal obligations

To improve our website and marketing activities

5. How We Use It

Personal information collected through our website and advertising is used to contact you, assess your suitability as a client, and progress you through our sales and onboarding process.

Once you become a client, your personal information is used to set up and manage your account, communicate about your service, and process your payments.

We may also use your contact details to send you marketing communications about our products and services. You can opt out at any time by contacting us at [email protected] or by clicking the unsubscribe link in any email we send.

6. Third Parties We Share It With

We do not sell your personal information to anyone.

Meta Platforms (Facebook and Instagram)
We use Meta's advertising platform to run lead generation campaigns. Meta may collect and process data in accordance with its own privacy policy.

Our CRM and business management platform
We use a CRM and business management platform to store contact records, manage our sales pipeline, send automated communications, and deliver services to clients.

Google
We use Google services including Google Analytics and Google Ads. Google's privacy policy applies to data collected through those services.

Stripe
We use Stripe to process payments. We do not store your full card details. Stripe's privacy policy applies to payment data.

7. Cookies and Tracking

Our website uses cookies and similar tracking technologies, including advertising pixels.

Analytics cookies to track website visits, page views, and user behaviour

Advertising pixels including the Meta Pixel, which connects website activity to our Meta ad campaigns

Functional cookies that support the basic operation of our website

You can control or disable cookies through your browser settings.

8. Data Retention

Enquiry and lead records: minimum 12 months from date of last contact

Client records: minimum seven years following the end of the client relationship

Marketing opt-out records: retained indefinitely

Technical and analytics data: per the retention settings of the relevant third-party platform

9. Your Rights

Access
You can request access to the personal information we hold about you. We will respond within a reasonable time, free of charge in most cases.

Correction
If information we hold is inaccurate or incomplete, you can request we correct it. We will do so within 30 days.

Withdrawal of consent
Where processing is based on your consent, you may withdraw it at any time.

Contact us at [email protected] to exercise any of these rights.

10. How to Contact Us

Click To Build
Penrith, NSW, Australia
clicktobuild.com.au
[email protected]

11. Complaints

Contact us first at [email protected]. We will acknowledge within five business days and aim to resolve within 30 days.

If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au

Phone: 1300 363 992

Post: GPO Box 5218, Sydney NSW 2001

This policy may be updated from time to time. When we make material changes, we will update the "Last updated" date at the top of this page.